Question 1

How long is my approval valid for?

Accepted Answer

Approvals are valid for 30 days. Once that time period expires, you are welcome to reapply.

Question 2

Can I increase my approval amount?

Accepted Answer

If you are eligible for an increase, you may request this through the Cherry Patient Portal. Increased approval amount and decision are subject to eligibility. If you do not see the button to "request an increase," it means you are ineligible for an increase at this time.

Question 3

Can I pay this off early?

Accepted Answer

Yes, Cherry does not have any prepayment penalties. If you have interest and pay off early, you’ll even avoid some of that interest.

Question 4

Does my 0% APR offer expire?

Accepted Answer

No, if you’re eligible for a 0% APR offer, it doesn’t expire for the current approval. For example: If you were approved for a 6 month term with 0% APR, this promotion is valid until the end of term as long as you stay current with your payments.

Question 5

How much is my down payment and when is it due?

Accepted Answer

Once you input your purchase price, you’ll be provided with the options you have for down payment. It is due when the practice confirms they will need the funds in order to move forward with your services. Remember to bring your bank issued debit or credit card* when you are ready for checkout.

*Making payments via Pre-Paid Debit Card or Credit Card will result in a 2.99% processing fee. There is no processing fee for making a down payment with a traditional Debit Card.

Question 6

How are refunds handled?

Accepted Answer

To request a refund, please contact OLIS SKIN directly. We defer to the refund policies put in place by OLIS SKIN and cannot initiate a refund without their approval. Once OLIS SKIN authorizes a refund we will deposit the refunded amount (full or partial) into your account. Your Cherry account status and loan balance are adjusted accordingly. If a partial refund is issued, your loan amount will be adjusted to reflect your new remaining balance. If a refund is issued in full, any payments made on your loan will be returned to you.

Question 7

Does Cherry report to the credit bureaus?

Accepted Answer

Yes, Cherry may report the status of our borrowers’ accounts to Equifax, one of the major credit bureaus.

Question 8

Can missing payments on my account with Cherry hurt my credit?

Accepted Answer

Cherry is required to report all payment history to the credit bureaus. This means we may also report late payments, missed payments, or other deliquencies on your account to the credit bureaus.

TREAT NOW, PAY LATER

FAQ